As with any other product, your nearest Bond and Bond store can log a repair for you if your iPod is under manufacture warranty.If it is under Extended Warranty, please call 0800 228 880 for instruction on logging your repair.If your iPod is not under any warranty, Bond and Bond will be happy to log the repair for you. However, please be aware that you may incur some charges.BEFORE you take any of these steps, you may be able to solve the problem yourself using Apple's '5 Rs.'Click Here to be taken to Apple's website and follow the links to troubleshoot your iPod.